Due to a certain episode around Easter this year, a number of changes were made to the firewall security policy to make it more secure. Since then a great deal of work has gone into identifying web-based applications that are in use and making sure they’re allowed through the firewall.
But in all likelihood, we’ve missed a few.
So it makes sense to test everything that you use for teaching (or anything else) to see if it works properly. If it doesn’t :-
- Connect to the VPN (whether you are at home or on campus).
- Try again
- Raise a servicedesk job requesting that “it” be allowed. To make it easier the following would be helpful :-
- What username you logged into the VPN with.
- Around what date and time did you try – the more accurate and precise you can make this, the better.
- A description of the application and why it is required.
- If you received an error, what was the text of the error message?
Don’t worry if it’s just a “nice to have” application – whilst there are security reasons for saying no, that is relatively rare and we’re not inclined to say no to something that looks like entertainment (for example).